Frequently Asked Questions

Everything you need to know about shopping with Free Country.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our online returns portal to start your request.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international destinations. Shipping costs and delivery times vary based on your specific location.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit for your outdoor adventures.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products sustainably made?

Free Country is committed to sustainability. Many of our styles feature our 'Butterpile' fabrics and recycled insulation made from repurposed plastic bottles.